I just joined Costco today! I was very happy to see they had an eye center! I went over with copy of my valid prescription from pearl vision. They would not allow my copy, nor do they have fax or email services. The person behind the counter seemed offended by every question I asked. I guess you have to have your eyes exam from them in order to purchase. Not happy with my service
I lost a contact driving and was stranded. Monica was kind enough to give me a sample contact so that I would be able to drive home. I will definitely be getting contacts from them in the future. Their generosity in my time of need earned my business.
Just a heads up... Costco forces a series of "standard" lens options onto the lens, driving uncovered costs up. If it is a standard feature, why do they charge extra for it? My only guess is that Costco Optical is managed by a different group than the rest of Costco... They are not the value leader! No matter how nice an individual employee may be, they could easily know what plans cover or, in this case, what they don't cover. I am certainly not the first one to have been shocked to discover this. I have contacted my insurer with the hope that they will remove Costco from their network. I have the premium coverage by this particular insurer and they do not cover the "standard" ups and extras that Costco forces... If you're going to waste money and go off network or uncovered, Target Optical has a much better selection of name-brand frames. Not the rejects from last year's out-of-style bin.
I have seen Dr. Kavanagh twice over the years, and am scheduling my third appointment. She is very thorough, not expensive, and easy to schedule. Having my eye exam and purchasing Rx glasses from Costco has saved hundreds, if not thousands of dollars thus far! Highly recommended!
See Nicole as she is the best!! Otherwise you will not get adequate service!! I bought 3 pair recently and the people there seem harried and do not pay attention to customer service!! Nicole is the only one that listens to you. If not for the decent prices i would not go back
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