Awful. I went in for a single tan and was told it would be cheaper to sign up for a monthly plan, which I would have a month and a half to cancel at no further charge. I was told the total charge would be 19.99, because they were running a special. I do not live anywhere near San Diego, so I would not have signed up for this without the urging of the salesperson. I tried to cancel the member ship as they had described, but was told that they don't allow cancellations over the phone (What a scam! Would've been good info to have, since I live in San Francisco) I also discovered that the charge was for 99.95 per month, rather than 19.95, as I had been told. Furthermore, the charges had begun a few days after my transaction, rather than a month and a half, as stated. So, they talked me out of paying $30 for a tan, so that I could get a "better deal" and wind up paying over $200 for it. They have refused to back out the charges or cancel my membership, so I will be forced to cancel my credit card. I'll be taking this up with the Better Business Bureau - DO NOT GO HERE.
Although this location doesn't have all the services I would like such as the hydration station, the staff more than makes up for it in customer service. My first visit to this store was when I was a new customer. I only had gym clothes and a mobile payment which didn't work to start my membership. Micah, the wonderful woman behind the counter still let me do a tanning session and allowed me to come the following day to officially begin my membership. She was very nice and understanding. This facility is always very clean and inviting. I will definitely remain a customer and will visit often! Thanks, Micah!
read the fine print on everything.... subscription scam to keep your money even if you don't use it and difficult to cancel...... very unhappy with this business
This place was phenomenal!! I have been to almost if not every itan that is in California and all I have to say is “wow” these gals treat you like you are a guest in their home. I want to thank all three of them for finally treating me like I am somebody. Micah, Davian’s and Amanda. They even treated my dog nice ( service animal). The place was clean. All in all just a very up lifting extra 💜.
They have been so fantastic the only thing I wish is that they were open later on Sundays
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