Bad service.... all they’ll do is try to up sell you stuff for your glasses and if you don’t buy it they get upset at you. It’s like they are on commission only or something. The doctor I saw got my prescription wrong and my glasses came wrong. I had headaches and blurred vision due to that. Had to return and get them redone. Their website tracks your order but it’s not accurate so call instead. My first glasses said where on the way to the store for 3 days when they were already at the store they just didn’t check them in. Oh and Shocker... they never answer the phone at the store so it transfers you to an agent in another state or country and they tell you the same thing it says online. Not helpful at ALL!! Go to Costco or LensCrafters instead.
Grand Opening of Staton Optical on StoneCrest Plaza. Good location near the 15 freeway. They have different selection of eyewear glasses. Recommend my friends, coworkers, & family members. Jeff guide me all the way & explain me the different procedures for my new eyewear. Mike as well was a great help. Thank you guys for helping me get my new eyewear for 2018. They have promotions going on for the gran opening. Come & check them out. The staff is knowledgeable & professional. Thank you Staton Optical. I’m ready for my glasses. 👓👓👓👍🏽
Pretty disappointed in the service of Stanton optical. They messed up my prescription. They left out the bifocals and tried to cover for it by saying they gave me a bunch of extra stuff for a discounted price then giving me my actual prescription. This is after I went in expecting to get two glasses instead of just one for promotion they have been advertising in their commercials and it ended up being way more expensive and not the deal they advertised. If I had known they were going to screw me over like this I would not have gone with Stanton. And when I tried to Get them to fix their mistake they said it would cost extra when gave me things I did not ask for. And now I have to wait an additional two weeks for them to fix my glasses and remove all “the really great things they gave me at a discounted price.” Do not go into Stanton if you are looking for the price and deal that they advertise bc it is false and don’t go in if you are looking for good customer service because they say they are giving you a great deal but cut corners and try to cheat you.
"Promise dates" are not real, tracking system is poor at best and the although the instore personnel are friendly they don't seem to have a way to give feed back to whoever it is they send the glasses to. I will re review after my glasses arrive I have been given an estimated 2 weeks after the original "promise Date" as they call it.
AMBER is AMAZING! She was the most kind, helpful and incredible person. She took her time helping me pick the perfect glasses and every bit of my visit was fantastic! This place is the best when it comes to customer service, product quality and prices!
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